Community Guidelines

Version 2026-12-01 · Effective 1 December 2026 · Published 7 November 2026

Paid works because customers, pros, shops and riders can trust each other. These guidelines apply to everyone on Paid, on every app and website, and to any contact that starts on Paid. They are part of our Terms of Use.

1. Respect everyone

• Treat people with courtesy. No insults, threats, intimidation or shouting matches, in person, in chat or in calls.
• No discrimination. Do not refuse, cancel, rate down or treat anyone differently because of their ethnicity, tribe, nationality, religion, sex, gender, sexual orientation, disability, age, marital or family status, or health condition. Pros and shops may decline a job only for genuine reasons such as safety, distance, skills or availability.
• No sexual misconduct. No sexual comments, advances, touching or images. No comments about anyone's appearance or private life. Paid has zero tolerance for sexual assault or exploitation and will remove anyone involved and cooperate with the police.
• Respect privacy. Use another person's phone number, address or photos only for the job. Do not contact them after the job unless they agree, and do not share their details or record them without permission.

2. Stay safe

• Meet only at the agreed place and time, for the agreed job.
• Keep chat and calls inside Paid so we can help if something goes wrong.
• Riders and pros: carry your Paid ID in the app and show it if asked. Customers: check the name and photo match before letting anyone in or handing anything over.
• Never handle goods or work while under the influence of alcohol or drugs. Riders must follow traffic laws and wear a helmet where required.
• No weapons on any job, except where carrying one is legal and part of the service (for example a licensed security officer booked through Paid Shifts).
• In an emergency, call the police or an ambulance first, then report to us in the app.

3. Be honest

• Describe jobs, items, prices, menus and allergens truthfully. Use real photos.
• Use only your own identity and your own account. No fake accounts, borrowed IDs, or letting someone else work on your account.
• Reviews must describe your real experience. Do not offer or accept anything to change a review, and do not threaten bad reviews.
• No fake orders, fake bookings or self-dealing to earn rewards, referral bonuses, coupons or tips.

4. Keep payments on Paid

• Pay and get paid through Paid for work you found on Paid. Do not ask for cash, mobile money or bank transfers outside the app, or offer discounts to move off Paid.
• Paid's protections (refunds, dispute help, earnings records and insurance offers) only cover payments made on Paid.
• Cash is accepted only where the app offers cash as a payment option for that order.

5. Do the job well

• Arrive on time, or tell the customer through the app if you will be late.
• Do the work you quoted for, to a reasonable standard, and tidy up after yourself.
• Hand over orders only after scanning the customer's QR code or entering their PIN, and only to the right person.
• Keep food hot or cold as needed, sealed and away from other items.

6. Prohibited items and services

You may not buy, sell, deliver or request the following on Paid, including through Paid Send errands:

• Illegal drugs, drug paraphernalia, and medicines that need a prescription unless sold by a licensed pharmacy that checks the prescription.
• Weapons, ammunition, explosives, fireworks and parts for them.
• Alcohol and tobacco, unless Paid has switched on age-checked delivery for that business in your country.
• Stolen, counterfeit or pirated goods, and goods that break someone's trademark or copyright.
• Hazardous materials such as flammable liquids, gas cylinders that are not sealed and certified, corrosive or toxic chemicals. LPG cylinders may be delivered only by approved gas businesses using safe carriers.
• Live animals, except pets moved by approved pet services, and wildlife or wildlife products protected by law.
• Cash, gold, gift cards and other money-like items, and anything used to move money for someone else.
• Human remains, body parts or bodily fluids.
• Adult or sexual services and content, and any service involving gambling where it is not licensed.
• Services that require a licence the provider does not hold, such as medical treatment, electrical installation where licensing applies, or private security.
• Anything else that is illegal where it is bought, carried or delivered.

7. What happens if guidelines are broken

Serious breaches, such as violence, sexual misconduct, fraud or illegal items, can lead to immediate removal and a report to the police.

For pros, shops and riders, we also look at patterns: low ratings, frequent cancellations, late arrivals and complaints. You will see your rating and on-time rate in the app and get a warning with tips to improve before your account is restricted for quality reasons.

8. Appeals

You can appeal any warning, restriction, suspension or removal within 30 days by emailing ops@paid-global.com with "Appeal" in the subject, or through Help in the app. A person who was not involved in the first decision reviews your appeal and replies, usually within 7 days.

9. Reporting

Report a person, review, listing or message from the app (tap ... then Report), or email ops@paid-global.com. We treat reports confidentially and never tell the other person who reported them, unless the law requires it.