Privacy Policy
Paid collects only what it needs to connect customers with pros, shops and riders, move money safely and keep the community secure. We never sell your personal data or share it for other companies' advertising. This policy covers the Paid apps, websites, web app and services in every country where we operate.
| Where you use Paid | Data controller | Address |
|---|---|---|
| Ghana | Gig Jobs Ghana Ltd (reg. no. CS046020324) | House No. 15, Tsui Avenue, near Dzorwulu JHS, Dzorwulu, Accra, Ghana (GA-121-9846) |
| Rwanda, Canada and all other countries | Paid Global Ltd (company code 120367286) | Nyarugenge, Nyarugenge District, City of Kigali, Rwanda |
Data Protection Officer: ops@paid-global.com (subject "Privacy").
At a glance
- We use your data to run orders and jobs, take and pay out money, verify identity, prevent fraud, give support and improve Paid.
- The other side of a transaction sees only what they need to complete it: your first name, photo, rating and the address or area for the job, while it is active.
- You can see, correct, download or delete your data in the app or by emailing ops@paid-global.com.
- Your earnings record is yours. It is shared with a bank or lender only if you choose to, for the parts you pick and for as long as you pick, and you can stop at any time.
1. Data we collect
| Category | Examples | Source |
|---|---|---|
| Account | Name, phone, email, password (stored as a hash), roles, profile photo, language | You |
| Identity (KYC) | Government ID, selfie, liveness result, date of birth, Ghana Card or Rwanda national ID number where required | You, Smile Identity |
| Location | Precise location during active orders, jobs, shifts and deliveries (pros and riders while online), saved addresses, delivery addresses | Your device, you |
| Transactions | Orders, requests, quotes, bookings, prices, fees, tips, refunds, payouts, wallet history, coupons and rewards | Platform |
| Payment | Masked card, bank or mobile money details, processor references, chargeback and dispute records | You, Paystack, InTouch, Stripe |
| Earnings record | Income, fees, tips, refunds, on-time rate, rating, active weeks, income statements you request | Platform |
| Content | Photos and short videos of jobs, menus and catalogs, chats, voice notes, reviews, support messages, call records | You |
| Business | Business name, registration and tax numbers, fee plan, menus, stock, opening hours, company account members and approvals | You, imports you connect |
| Paid Abroad | Payer's name, email, country and card details; the family member's name, phone and delivery address | The payer abroad, you |
| Shifts | Shift bookings, QR check-in and check-out times and location, hours and pay | Platform |
| Device and app use | Device model, OS, app version, IP address, crash reports, push token, app session logs (screens reached and errors) | Your device, Firebase, Sentry |
| Handover checks | QR or PIN scan time and location | Platform |
| From others | Referral source, reports from other users, fraud signals, public business listings | Third parties |
2. How we use data and why
| Purpose | Legal basis |
|---|---|
| Create your account; match requests; run orders, bookings, deliveries, shifts and payouts | Contract |
| Send receipts, progress updates and reminders (push, SMS, WhatsApp, email) | Contract |
| Verify identity; prevent fraud, money laundering and abuse; confirm handovers by QR or PIN | Legal obligation; legitimate interests |
| Keep your earnings record and issue income statements you ask for | Contract |
| Calculate ratings and on-time rates; show reviews | Legitimate interests |
| Handle refunds, chargebacks and disputes | Contract; legal obligation |
| Customer support, including automated help with common questions | Contract; legitimate interests |
| Estimate prices from past jobs and your photos or videos | Legitimate interests |
| Import menus, catalogs and stock from files, photos or connected systems | Contract |
| Find and fix app problems using app session logs and crash reports | Legitimate interests |
| Improve, test and secure the Platform; analytics | Legitimate interests |
| Marketing and promotions | Consent where required; you can opt out at any time |
| Share a summary of your earnings record with a lender you choose | Consent |
| Comply with tax, accounting and lawful requests from authorities | Legal obligation |
3. Automated decisions and AI
3.1 We use automated systems, including AI models provided by Anthropic, to help answer common support questions, estimate job prices, read menus and catalogs from photos and files, flag possible fraud and rank search results.
3.2 Our AI providers process data only on our instructions and may not use it to train their own models.
3.3 No decision that significantly affects you is made by automation alone. Permanent account removal, payout holds longer than 7 days, and refusal of identity verification are reviewed by a person. You can ask for a human review, explain your view and contest a decision at ops@paid-global.com.
3.4 Support conversations resolved by our team may be used, with personal details removed, to improve answers to similar questions.
4. Who we share data with
- The other side of a transaction: first name, photo, rating, the address or area needed for the job or delivery, and masked contact details while it is active. On a shared delivery route, other customers see only how many stops come before theirs, never your name, address or order.
- Service providers working for us: cloud hosting (Amazon Web Services, MongoDB Atlas), messaging (Twilio, SMTP2Go, Firebase and Expo push), payments (Paystack, InTouch, Stripe), identity (Smile Identity), monitoring (Sentry), CRM (HubSpot), AI processing (Anthropic) and content (Contentful). They are bound by contract to protect your data and use it only for us.
- Lenders you choose: only if you give consent for a specific licensed lender (see section 5).
- People you choose to share with: for example, the person you send a parcel to through Paid Send, the family member you pay for through Paid Abroad, your employer's company account if you use Paid for Business, or anyone you show an income statement to.
- Authorities: when the law requires it, or to protect someone's safety, after we check the request is valid.
- Corporate transactions: a buyer or successor, who must keep to this policy.
5. Sharing your earnings record with lenders
5.1 Pros, businesses and riders can choose to share a verified summary of their Paid income with a licensed bank or lender to apply for credit. Nothing is shared unless you give consent in the app for a named lender.
5.2 You choose which parts to share (for example income totals, active weeks, rating or a reliability score) and until when. The lender never sees your phone number, email, address, location, your customers or individual jobs.
5.3 You can stop sharing at any time. You are told each time a lender looks at your record, and every look is logged.
5.4 Paid does not decide on any loan and does not lend. The lender makes its own decision under its own terms and privacy policy.
5.5 Access logs are kept for 24 months. Ended consents are reduced to a minimal record after 24 months and deleted after 6 years.
6. Income statements
When you ask for an income statement, it carries a reference and a check link. Anyone with the reference can confirm only whether the statement is genuine, withdrawn or not valid. The check page does not show your income or contact details.
7. International transfers
Your data may be processed outside your country, including in South Africa, the United States and other countries where our service providers operate. Where the law requires it, we use approved safeguards such as contractual clauses or approval from the regulator (for example, Ghana's Data Protection Commission or Rwanda's National Cyber Security Authority). Ask ops@paid-global.com for details.
8. How long we keep data
| Data | How long |
|---|---|
| Account profile | While your account is open, then 24 months after closure |
| Transactions, payments and earnings records | 7 years (tax and anti-money-laundering rules) |
| Identity (KYC) documents | 5 years after the relationship ends, or as local law requires |
| Precise location trails | 90 days, then kept only in combined, anonymous form |
| Job photos and videos | 12 months after the job, unless there is a dispute |
| App session logs and crash reports | 90 days |
| Support messages | 3 years |
| Lender access logs | 24 months |
| Marketing preferences | Until you change them |
9. Security
We use encryption in transit and at rest, access controls, admin activity logs and regular security reviews. Payment details are tokenised by our processors. Staff see personal data only when their job needs it and their access is logged. If a breach is likely to put you at risk, we will tell you and the regulator within the time the law requires (for example, 48 hours to Rwanda's NCSA, as soon as reasonably practicable under Ghana's Act 843, and as soon as feasible under PIPEDA).
10. Your rights
You can ask to see, correct, delete or download your data; object to or restrict how we use it; withdraw consent; and not be subject to decisions made only by automation. Use Settings in the app or email ops@paid-global.com. We reply within 30 days and may need to confirm your identity. We must keep some data for legal reasons even after you ask us to delete it.
| Country | Law | Regulator you can complain to |
|---|---|---|
| Ghana | Data Protection Act 2012 (Act 843) | Data Protection Commission |
| Rwanda | Law No. 058/2021 on the protection of personal data and privacy | National Cyber Security Authority (NCSA) |
| Canada (Alberta) | PIPEDA; Alberta PIPA | Office of the Privacy Commissioner of Canada; Office of the Information and Privacy Commissioner of Alberta |
| EU and UK users | GDPR / UK GDPR | Your local supervisory authority |
11. Children
Paid is not for anyone under 18. We do not knowingly collect children's data and delete it when we find it. Report concerns to ops@paid-global.com.
12. Messages and marketing
Receipts, reminders, security codes and safety alerts are part of the service. Promotional messages are sent only where allowed. Opt out with the unsubscribe link, by replying STOP to an SMS, or in Settings. WhatsApp messages are sent only if you opt in.
13. Cookies and similar technology
Our websites and apps use cookies and SDKs for sign-in, security, remembering your settings, analytics and crash reports. See the Cookie Notice.
14. Changes and contact
We will tell you about material changes in the app or by email at least 15 days before they apply. Questions or complaints: Data Protection Officer, ops@paid-global.com. In Ghana: Gig Jobs Ghana Ltd, House No. 15, Tsui Avenue, Dzorwulu, Accra. Elsewhere: Paid Global Ltd, Nyarugenge, Kigali, Rwanda.