Terms of Use
These Terms are a binding agreement between you and the Paid company that serves your country ("Paid", "we", "us") for your use of the Paid mobile apps, websites, web app and services (the "Platform"). Please read them with our Privacy Policy, Community Guidelines and, where they apply to you, the Partner Terms, Product Terms and Cancellations and Refunds Policy.
| Where you use Paid | Your contracting company | Registered office |
|---|---|---|
| Ghana | Gig Jobs Ghana Ltd, a private company limited by shares (reg. no. CS046020324, TIN C0063903261) | House No. 15, Tsui Avenue, near Dzorwulu JHS, Dzorwulu, Accra, Greater Accra, Ghana (GA-121-9846) |
| Rwanda, Canada and all other countries | Paid Global Ltd, a private company limited by shares (company code 120367286) | Nyarugenge, Nyarugenge District, City of Kigali, Rwanda |
Contact: support and operations ops@paid-global.com · businesses sales@paid-global.com · press and partnerships marketing@paid-global.com · or Help in the app.
Summary
This summary is for convenience. The full Terms below are what apply.
- Paid is a marketplace. Pros, shops and riders on Paid are independent, and they are responsible for what they sell and do.
- You pay through Paid. Prices and fees are shown before you confirm, and we hold payments safely until the job or order is done.
- Be honest, be safe and keep payments on Paid. Breaking the rules can lead to suspension.
- If something goes wrong, tell us within the time limits in the Cancellations and Refunds Policy. A person reviews disputes and appeals.
- Your consumer rights under the law where you live always apply.
1. Acceptance and changes
1.1 By creating an account, tapping "I agree", or using the Platform, you accept these Terms, the Privacy Policy, the Community Guidelines and any feature terms shown to you (together, the "Agreement"). If you do not agree, do not use the Platform.
1.2 We may update the Agreement. For material changes we will give at least 15 days' notice in the app, by email or by SMS before they take effect, unless a change is required by law or addresses safety or fraud. Each document shows its version and effective date, and earlier versions are available on request. Continued use after the effective date means you accept the update. If you object, you may close your account before the change takes effect.
1.3 If you use Paid on behalf of a business or organisation, you confirm you are authorised to bind it, and "you" includes that business.
2. Eligibility
2.1 You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to enter contracts.
2.2 Pros, businesses and riders must also hold any licence, permit, registration, vehicle documents, insurance or professional qualification legally required for what they offer, and keep them current.
2.3 You may not use the Platform if we have previously removed you, if you are subject to sanctions that prohibit dealing with you, or if using Paid would break the law where you are.
3. Your account
3.1 Give accurate, complete information and keep it updated. One person may hold one account, with one profile per role (customer, pro, business, rider), unless we approve otherwise.
3.2 You are responsible for activity on your account. Keep your password, one-time codes and device secure. Tell us immediately at ops@paid-global.com if you suspect someone else is using your account.
3.3 Identity verification (KYC). To protect the community and meet anti-money-laundering rules, we may ask you to verify your identity, including government ID, a selfie or liveness check, and bank or mobile money details, through partners such as Smile Identity. We may limit features, payouts or withdrawals until verification is complete.
3.4 We may suspend or close accounts that breach the Agreement, create risk for users or Paid, or have been inactive for more than 24 months, with notice where practicable. You may close your account at any time in Settings or by contacting us. Orders, payments and obligations already in progress survive closure, and we keep some records as the Privacy Policy explains.
4. What Paid is
4.1 Paid is a technology marketplace. It connects Customers who want goods or services with independent Pros (service and gig workers), Businesses (restaurants, shops and other sellers) and Riders (delivery partners). Pros, Businesses and Riders are together called "Partners".
4.2 Unless a listing clearly says Paid itself is the seller, Paid is not a party to the contract between a Customer and a Partner and does not provide the underlying service, food, goods or delivery. Each Partner is responsible for the quality, safety, legality and delivery of what they offer.
4.3 Paid acts as a limited payment collection agent for Partners. When a Customer pays Paid for an order or job, the Customer's obligation to pay the Partner is discharged.
4.4 Some products have extra terms, set out in the Product Terms: Paid Plus, Paid Now, Paid Send, Paid Abroad, Paid Shifts, Paid for Business, Home and shop care, tips, rewards, earnings statements and sharing your income record with lenders. Partners are also bound by the Partner Terms.
5. Customers
5.1 Describe requests accurately (including photos and videos you upload), be present or reachable at the agreed time and place, provide a safe environment for Pros and Riders, and pay all amounts due.
5.2 Estimates. Price estimates shown when you create a request, including estimates based on past jobs and your photos or videos, are guidance only. The final price is the quote the Pro sends and you accept in the app, or the fixed price shown for a fixed-price task. Extra work needs a new or revised quote accepted in the app.
5.3 Bookings and reminders. When you book, you agree we may send confirmations, progress updates and reminders by push notification, SMS, WhatsApp and email. You can change your channels in Settings.
5.4 Completion. An order or job is confirmed complete when your QR code or PIN is scanned or entered by the Partner, or, where no scan happens, when the Partner marks it complete and you do not report a problem within 24 hours. Do not share your code before you receive the goods or service: sharing it means you agree the handover happened.
6. Partners
6.1 Partners are independent contractors or businesses, not employees, workers, agents or partners of Paid, except riders Paid employs directly under a separate written contract (see the Partner Terms). The Partner Terms set out fees, payouts, standards, ratings, rider pay, chargebacks and how accounts are reviewed.
6.2 Partners are responsible for accurate prices, descriptions, menus, allergens, stock, availability and opening hours, including content imported for them from spreadsheets, photos or connected systems.
7. Payments, fees and wallet
7.1 Prices. Prices are shown in local currency and include or exclude taxes as stated at checkout. Customers may pay service, delivery, small-order or platform fees. Every fee is shown before you confirm. Delivery fees depend on distance and the delivery zone, as shown at checkout.
7.2 Payment processors. Payments are processed by licensed partners: currently Paystack in Ghana, InTouch mobile money in Rwanda, and Stripe for cards. Their terms also apply. Paid does not store full card numbers.
7.3 Paid Wallet. Wallet balances record amounts owed to you, held with our licensed payment partners. They are not bank deposits and do not earn interest. We may hold or reverse funds connected to suspected fraud, disputes, chargebacks or legal requests, and will tell you why where the law allows. Withdrawals go to a verified bank or mobile money account in your name.
7.4 Rewards, coupons and referrals have no cash value unless we say so, may expire, are limited to the terms shown with them, and may be withdrawn for abuse.
7.5 Chargebacks. If you dispute a card or mobile money payment with your bank or provider while also receiving a refund from Paid, or after receiving what you paid for, we may recover the amount and restrict your account. Please contact us first so we can fix the problem quickly.
7.6 Taxes. Partners are responsible for their own taxes unless Paid is legally required to collect or withhold them. Earnings statements and tax summaries we provide are not tax advice.
8. Cancellations, refunds and disputes
8.1 Cancellations and refunds follow the Cancellations and Refunds Policy, including the time limits for reporting a problem.
8.2 Tell us first through Help in the app or at ops@paid-global.com. A person reviews evidence from both sides. Our decision on the Platform does not affect your legal rights, including statutory consumer rights and your right to dispute a payment with your bank.
9. Community conduct and safety
9.1 Everyone on Paid must follow the Community Guidelines, including the Prohibited Items list. In particular, you must not: harass, threaten, discriminate against or assault anyone; offer, request or deliver illegal or prohibited goods or services; take payment outside Paid for work found on Paid; create fake accounts, reviews or orders or abuse promotions; misuse another person's personal data; or scrape, reverse engineer, overload or interfere with the Platform.
9.2 Safety. Meet only for the agreed job. Use in-app chat and calls so we can help if something goes wrong. In an emergency, contact local emergency services first, then report to us in the app.
9.3 Enforcement. We may warn, restrict, suspend or remove accounts, hold payouts linked to violations, or remove content. We tell you the reason and how to appeal, unless that would create a safety or legal risk. Appeals go to ops@paid-global.com with "Appeal" in the subject line and are reviewed by a person.
10. Ratings and reviews
10.1 After an order or job, Customers and Partners may rate each other (1 to 5 stars) and leave a review that reflects a genuine experience of that transaction.
10.2 To keep reviews fair, both reviews may stay hidden until both sides submit or the 14-day review window closes.
10.3 We do not sell reviews or edit them to change their meaning. We may remove reviews that are fake, abusive, contain personal data, are unrelated to the transaction, or were paid for or pressured. Partners may post one public reply per review.
10.4 Ratings are calculated from verified completed transactions, may be weighted toward recent activity, and may affect search ranking and access to features.
10.5 By posting a review, you give Paid a worldwide, royalty-free licence to display it on and off the Platform in connection with Paid.
11. Content, intellectual property and AI features
11.1 Paid owns the Platform, its software, design and brand. We grant you a limited, revocable, non-transferable licence to use the apps and websites for their intended purpose.
11.2 You keep ownership of content you upload (photos, videos, menus, reviews, messages). You grant Paid a worldwide, royalty-free licence to host, process, display and adapt it to run, improve and promote the Platform, including to produce estimates, translate, and extract catalog data. You confirm you have the right to upload it.
11.3 Automated and AI features. Some features use automated systems, including AI, to help answer support questions, suggest prices, import catalogs, translate, rank results and detect fraud. Their outputs may be wrong. You remain responsible for prices you set and quotes you accept, and you can ask for a person to review any support decision.
12. Disclaimers and limitation of liability
12.1 The Platform is provided "as is" and "as available". To the extent the law allows, we do not guarantee uninterrupted service, or the conduct, quality or safety of any user, good or service.
12.2 To the extent the law allows, Paid is not liable for indirect, incidental, special or consequential losses, or loss of profits, data or goodwill. Our total liability for any claim is limited to the greater of (a) the fees you paid to Paid in the 12 months before the claim and (b) USD 100, or its equivalent in your local currency on the date of the claim.
12.3 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, or takes away your non-waivable rights as a consumer.
13. Indemnity
You will compensate Paid for losses and reasonable legal costs from third-party claims arising from your breach of the Agreement, your breach of the law, or, for Partners, the goods and services you provide.
14. Disputes and governing law
14.1 Tell us first at ops@paid-global.com. Most issues are resolved within 14 days.
14.2 If a dispute is not resolved within 30 days, either party may refer it to mediation and then to final, binding arbitration in English before a single arbitrator: for users in Ghana, at the Ghana Arbitration Centre in Accra under the Alternative Dispute Resolution Act, 2010 (Act 798); for everyone else, at the Kigali International Arbitration Centre (KIAC) in Kigali. Either party may seek urgent relief in court. Consumers may use small-claims courts, and consumers in Alberta, or anywhere else the law gives them that right, may choose to go to court instead of arbitration.
14.3 For users in Ghana, the Agreement is governed by the laws of the Republic of Ghana. For everyone else, it is governed by the laws of the Republic of Rwanda. In every case, the mandatory consumer, data protection and employment laws of the country or province where you live still apply.
15. Country addenda
| Country | Additional terms |
|---|---|
| Ghana | Data Protection Act 2012 (Act 843); Electronic Transactions Act 2008 (Act 772); Payment Systems and Services Act 2019 (Act 987) and Bank of Ghana e-money rules for wallet and Paystack payments |
| Rwanda | Law No. 058/2021 on the protection of personal data and privacy (Paid Global Ltd registers as a data controller with the NCSA); Law No. 36/2012 on competition and consumer protection; National Bank of Rwanda payment regulations for InTouch mobile money |
| Canada (Alberta) | Alberta Consumer Protection Act; PIPEDA and Alberta PIPA; Canada's Anti-Spam Legislation for marketing messages; provincial rules on worker classification |
16. General
The Agreement is the entire agreement on its subject. If a term is unenforceable, the rest stays in force. We may assign the Agreement in a merger, reorganisation or sale; you may not assign it without our consent. Not enforcing a right is not a waiver. Notices to you go to your account email, phone or in-app inbox. Translations are for convenience; the English version prevails unless local law requires otherwise.
Contact: Gig Jobs Ghana Ltd, House No. 15, Tsui Avenue, Dzorwulu, Accra, Ghana · Paid Global Ltd, Nyarugenge, Kigali, Rwanda · ops@paid-global.com · Help in the app.