Partner Terms
These terms apply to Pros (service and gig workers), Businesses (restaurants, shops and other sellers) and Riders (delivery partners) on Paid, together "Partners". They add to the Terms of Use and Community Guidelines. If these terms conflict with the Terms of Use on a Partner matter, these terms apply.
1. Your relationship with Paid
1.1 Unless you have a separate written employment contract with Paid, you are an independent contractor or business. You decide whether, when and where to work, which jobs and orders to accept, and how to do the work, within the law and these terms. You are responsible for your own taxes, social contributions, tools, vehicle and expenses, except where local law requires otherwise.
1.2 Staff riders. Some riders are employed by Paid under a written contract. For them, that contract sets their pay, hours and benefits, they are not paid per delivery through the app, and the parts of these terms about independent status and per-delivery pay do not apply.
1.3 You must keep any licence, permit, business registration, vehicle documents, insurance and qualifications the law requires, and upload proof when asked.
2. Getting started and staying verified
2.1 We verify your identity and, where relevant, your business documents and qualifications before you can take work or receive payouts. Verified pros and businesses may show a "Paid Verified" badge.
2.2 Tell us within 7 days if any verified detail changes, for example a new address, an expired licence or a change of business owner.
2.3 Home help, childcare and elder care pros must complete identity verification and any extra checks shown in the app before they can accept those jobs.
3. Listings, quotes and prices
3.1 You set your own prices, menus and quotes, and you are responsible for them being accurate, including allergens, sizes, stock and opening hours. Review anything imported for you before publishing it.
3.2 Quotes you send in the app are binding offers once the customer accepts. Extra work needs a revised quote accepted in the app before you start it.
3.3 For fixed-price products such as Paid Now, the price shown in the app is the price, and you accept it by accepting the job.
4. Fees
4.1 Pros and businesses pay the commission or subscription in their fee plan, shown in the app. A business may have a plan agreed for it; otherwise the default plan for its country applies.
4.2 Independent riders receive the delivery fee for each delivery they complete, less Paid's fee, shown in the app before you accept (currently 15% of the delivery fee unless the app shows otherwise). Extra-stop bonuses on shared routes are shown on the offer.
4.3 We will tell you at least 15 days before any increase in your fees, by email and in the app. The new fee applies to jobs and orders accepted after the change.
4.4 Tips go to you in full. Paid takes no fee from tips.
5. Payouts and your wallet
5.1 Your earnings go to your Paid wallet after the job or order is complete, then to your verified bank or mobile money account in your name when you withdraw or on the schedule shown in the app.
5.2 Payouts are net of fees, refunds, chargebacks, taxes we must withhold and amounts you owe us. You can see every movement in your wallet history and earnings record.
5.3 We may hold a payout, for no longer than reasonably needed, if we suspect fraud, if a dispute or chargeback is open on that job, or if the law requires it. Holds longer than 7 days are reviewed by a person and we tell you why where the law allows.
6. Cancellations, refunds and chargebacks
6.1 If you cancel after accepting, or do not show up, the customer is refunded in full, and you may be charged a no-show fee and lose ranking.
6.2 If a customer is refunded because the job was not done as quoted, an order was wrong or missing items, or goods were faulty, the refunded amount is taken from your earnings for that job.
6.3 Chargebacks. If a customer's bank or card company reverses a payment, we reply with the evidence we have (for example your QR or PIN handover and photos). If the chargeback is lost and the evidence shows the job or order was not done as agreed, we may recover the amount from your earnings. Otherwise Paid bears the loss.
6.4 Riders. If a refund is given because a delivery failed through your fault, we may take back the delivery pay for that delivery. We will tell you and show it in your earnings record.
7. Quality, ratings and on-time rate
7.1 Your rating and on-time rate are shown to you in the app. On-time rate is worked out from real arrival, check-in and drop-off times compared with the time agreed, with a short grace period (currently 15 minutes for pros and 10 minutes for riders). It is calculated only once you have enough jobs to be fair.
7.2 Low ratings, frequent cancellations, late arrivals or complaints may reduce how often you are shown or offered work. Before we restrict your account for quality reasons we warn you and give you a chance to improve, except for safety or fraud.
7.3 You can appeal any decision about your account as set out in the Community Guidelines.
8. Your earnings record
8.1 Paid keeps a record of your income on Paid: earnings, fees, tips, refunds, payouts, rating and on-time rate. You can see it in the app and ask for an income statement for a period you choose.
8.2 Income statements are sealed so anyone can check they are genuine with the reference. If we find an error, we may withdraw a statement and issue a corrected one.
8.3 You may choose to share a summary of your record with a licensed lender. See the Product Terms and the Privacy Policy.
9. Businesses
9.1 Businesses selling food must keep food safe, labelled and handled hygienically, and list allergens. Businesses selling medicines, alcohol or other regulated goods need the required licence and must follow age and prescription checks.
9.2 Mark items out of stock promptly. If you cannot fulfil an order, cancel it in the app straight away so the customer is refunded.
9.3 Customers' data you see in Paid (names, phones, addresses) may be used only to fulfil their orders, not for your own marketing, unless they agree separately.
10. Riders
10.1 Use a roadworthy vehicle with valid documents, follow traffic laws and wear a helmet where required.
10.2 Keep location on while online or on a delivery. On shared routes (up to 3 stops), deliver in the order shown, and never show one customer another customer's order or details.
10.3 Check ID for age-restricted items where Paid has switched them on, and refuse delivery if the person is underage or the ID does not match.
11. Insurance
Unless we confirm in writing that cover applies, you are responsible for insuring yourself, your vehicle, tools and liability to others. If Paid offers optional insurance through a licensed partner, that partner's policy sets the cover.
12. Ending the relationship
You can stop using Paid at any time. We may end these terms or restrict your account as set out in the Terms of Use and Community Guidelines. Amounts you have earned, less amounts you owe, will be paid out to you after any open disputes are settled.